Natural Wellness, Reimagined

Our Policies

Shipping Policy

We offer reliable worldwide shipping, ensuring your products arrive safely and promptly. We ship all orders within 2-3 business days, and once your order is dispatched, you will receive a tracking number to monitor your shipment.

• Shipping Times:
  • Domestic orders: 5-7 business days.
  • International orders: 7-15 business days depending on the destination.
• Packaging: We use eco-friendly packaging to minimize environmental impact. All orders are carefully packed to ensure they reach you in perfect condition.
• Shipping Rates: Shipping rates are calculated at checkout based on your location and the size of your order.

Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your items, we offer a 30-day return policy.

• Eligibility:
  • Returns are accepted within 30 days from the date of purchase.
  • Items must be unused, in their original condition, and in the original packaging.
• Return Process:
  • To start a return, please email us at help@greenhaven.com with your order number and the reason for your return.
  • You will receive instructions for returning the item.
• Refunds:
  • Once we receive the returned items, we will process your refund to the original payment method. Refunds may take 5-10 business days to appear in your account.
• Non-Returnable Items:
  • Some items, like personalized products, cannot be returned unless defective.

Privacy Policy

At Greenhaven, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

• Information We Collect:
  • Personal details like your name, email address, shipping address, and payment information when you make a purchase.
  • We also collect data on how you interact with our website, including cookies and analytics data.
• How We Use Your Information:
  • To process orders and provide customer support.
  • To improve your shopping experience and send promotional emails (if you opt-in).
  • To comply with legal requirements.
• Data Security: We use industry-standard security measures to protect your data during transmission and storage.
• Third-Party Services: We may share your information with trusted third-party service providers (like shipping carriers or payment processors) solely to complete your transactions.
• Your Rights: You have the right to access, correct, or delete your personal data by contacting us. You can also unsubscribe from marketing emails at any time.

Terms of Service

By using our services, you agree to our terms of service. Please read them carefully.

Environmental Policy

We are committed to sustainable practices. Learn more about our environmental efforts.

Community Guidelines

We aim to create a positive community. Please follow our guidelines to ensure a respectful environment.